SHIPPING TIMES AND COSTS
The shipping costs for your order are equal to the Service Charged by the courier companies.
You will have no extra costs at delivery. DHL is our courier for all shipments. You will receive an email containing
your Tracking Number once your package has been shipped from our warehouse. Our warehouse is closed during
weekends and major Bank and National Holidays. Please plan accordingly as orders will not be shipped out on these days.
All orders are processed automatically and we are unable to expedite or delay shipping times. We endeavor to deliver goods
within three working days of successful receipt of your payment. Although this sometimes may be longer period,
depending on your location. We take no responsibility for the delivery delays, which are outside of our control.
WHERE IS MY ORDER?
You can check the status of your order and track its delivery at any time. Enter the Order Number
that you received via e-mail in the Follow Your Order page. If you are a registered user, you can find all
information related to the order in your My Account page.
Don’t have an account yet? Register now to enjoy exclusive services.
WHAT SHOULD I DO IF MY ORDER HASN’T BEEN DELIVERED YET?
If your order has not been delivered within the estimated period, we suggest that you:
– Check the order status: in the My Orders section for registered users; or by entering the
Order Number from the confirmation e-mail in the Track your Order page
– Check that the address indicated for the delivery is correct
– In the case of a missed delivery please contact DHL (www.dhl.com.pl).
– For further assistance, contact us (firstname.lastname@example.org), we will be more than happy to assist you.